Blog Posts

Owners Say They Want a COO…Then Keep Doing the COO’s Job

Owners Say They Want a COO…Then Keep Doing the COO’s Job

Owners Say They Want a COO…Then Keep Doing the COO’s JobFernando Miranda
Published on: 20/10/2026

Owners can unintentionally prevent a second-in-command from succeeding by keeping the decisions, relationships, and operational authority they intended to delegate. This article explains what owners must change if they want a COO to create freedom.

COO delegationowner freedomsecond in commandmulti shop leadershipowner bottleneck
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The Owner and COO Can’t Lead Two Different Companies

The Owner and COO Can’t Lead Two Different Companies

The Owner and COO Can’t Lead Two Different CompaniesFernando Miranda
Published on: 06/10/2026

A capable COO can still fail when the owner and second-in-command are not aligned on vision, authority, priorities, and standards. This article explains why CEO-COO alignment is one of the most important operating systems in a growing MSO.

CEO COO alignmentCOO rolemulti shop leadershipowner second in commandauto repair growth
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